Hawaii's premier motivational speaker and corporate trainer
Professional Development Workshops
Being certain that employees have the skills they need to perform their job at the highest proficiency level is one of the most important aspects of a successful organization.
Annabel’s training workshops strengthen skills, improve performance, increase efficiency, enhances customer service and create a more positive environment. Each program is customized to meet your organization’s unique needs.
Topics include:
Overcoming Adversity and Becoming Resilient
Adversity is a troubling situation, misfortune, hardship, or calamity. Adversity is inevitable. It’s a fact of life and it happens to everyone.
Resilience is the mental and emotional ability to cope with a crisis. When we can overcome the negativity of adversity and see the positive effects, then we become more resilient.
Overcoming adversity and becoming resilient is a process. It takes patience, practice, perseverance, and conscious awareness. It means making different choices and using the right tools.
In this presentation Annabel will teach you how to:
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Immediately handle acute situations by changing your mental and emotional response.
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Stop blaming yourself and seeing yourself as a victim.
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Take specific action steps to move out of the difficult situation and make positive changes.
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Use adversity as an opportunity to learn, grow, and become strong.
Handling, Managing, and Leading Change
In today’s fast-paced world, customers, products, and markets are evolving at an unprecedented rate. Organizations that anticipate change and adapt quickly position themselves for long-term success, while those clinging to the status quo risk falling behind.
To maintain a competitive edge, leaders must assess which aspects of their organization—people, processes, or culture—need to evolve. Successfully implementing change requires a strategic approach, the ability to navigate resistance, and a commitment to fostering alignment and engagement.
Change is never easy, yet it is essential in today’s dynamic business landscape. As a leader, your ability to embrace and drive change will determine your organization’s future success. By fostering resilience, clear communication, and a shared vision, you can turn challenges into opportunities and lead with confidence.
Topics include:
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Appreciating the benefits of change
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Understanding the dynamics of change
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Overcoming resistance to change
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Understanding how different personalities & generations respond to change
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Communicating with stakeholders about impending change
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Assessing the risks and rewards of change
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Preparing, planning, and implementing organizational change
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Leading others through the process of change
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Strategies to gain acceptance of change
This workshop will give you the tools, resources and practical strategies to prepare and lead your group through meaningful organizational transition.
Preventing and Resolving Conflict
Do you dread conflict? You’re not alone. Most people either avoid conflict like the plague or dive in and say things they later regret. Holding onto frustration, resentment, or workplace tension isn’t just exhausting—it’s costly.
How you handle conflict can make or break your success. Unresolved issues lead to stress, strained relationships, wasted time, and reduced productivity. But it doesn’t have to be that way. In this transformative workshop, you’ll learn how to:
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Get to the root of the problem—fast
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Stay calm and in control, even with difficult people
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Defuse tense situations before they escalate
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Manage anger—yours and theirs—effectively
Plus, you’ll get word-for-word scripts for tricky conflict situations, so you’ll never be at a loss for the right words again.
The skills you gain here will change the way you work and live. You’ll build stronger relationships, increase cooperation, reduce stress, boost productivity, and earn the respect of those around you.
Mastering Effective Communication Skills
One of the biggest challenges businesses face is poor communication. Many employees struggle to communicate with coworkers and customers, leading to misunderstandings, conflicts, and decreased morale. When employees can't effectively resolve issues, both workplace satisfaction and customer experience suffer.
Clear and effective communication is the key to boosting productivity and delivering outstanding customer service. Strong communication skills lead to smoother interactions, reduced conflicts, and increased profitability.
In this dynamic workshop, Annabel equips your team with practical, results-driven communication strategies that can be applied immediately. Participants will learn how to:
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Build strong rapport with coworkers and customers
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Listen actively and empathetically to improve understanding
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Communicate ideas with clarity and confidence
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Adapt communication styles to different personalities and situations
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Resolve conflicts professionally while maintaining positive relationships
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Stay composed and focused in high-pressure situations
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Encourage open and honest discussions for better teamwork
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Provide constructive feedback that fosters growth and improvement
Invest in your team's success by enhancing their communication skills—because better communication leads to better business outcomes.
This results-driven workshop will stimulate leadership growth, deepen self-awareness, and enhance your ability to manage teams with confidence.
Managing Conflicting Personalities
One of the biggest challenges in any work environment is navigating relationships with colleagues who have conflicting personalities. Unresolved conflicts can drain time, money, and productivity, creating a stressful workplace.
This training session provides powerful techniques for understanding and working effectively with individuals who may otherwise seem “difficult.” You’ll learn a simple yet highly effective communication system that fosters collaboration, minimizes misunderstandings, and enhances workplace relationships. After this session, you’ll be equipped to successfully work with diverse personalities, prevent conflicts, and overcome challenges with confidence.
Key Takeaways:
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Recognize different personality types and understand their communication styles.
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Develop strategies to reduce tension and prevent conflicts before they escalate.
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Enhance active listening and empathy to improve workplace interactions.
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Stay calm and professional when dealing with challenging behaviors.
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Use assertive communication techniques to express your needs clearly and respectfully.
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Turn workplace conflicts into opportunities for growth and collaboration.
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Build stronger, more productive relationships with colleagues and clients.
This workshop is essential for anyone looking to improve teamwork, reduce workplace friction, and create a more positive and productive work environment.
Delivering Outstanding Customer Service
Do you want customers who are not just satisfied, but truly thrilled with your service? Many businesses assume they understand great customer service, yet few consistently deliver it. The difference between a thriving company and one that struggles often comes down to how well customers are treated.
In this workshop, you will uncover the key principles of outstanding customer service and learn how to integrate them into daily interactions—without wasting time or resources. These strategies can be applied immediately to create lasting impressions and build customer loyalty.
Key Takeaways:
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Understand what truly defines outstanding customer service and how to implement it
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Develop a customer-first mindset to enhance satisfaction and retention
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Master active listening and effective communication to better serve customers' needs
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Handle complaints and difficult situations with professionalism and confidence
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Build strong customer relationships that foster trust and loyalty
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Recognize the impact of body language and tone in customer interactions.
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Deliver consistent, high-quality service that sets your business apart from the competition
This workshop is essential for anyone who interacts with customers or clients. Elevate your service, exceed expectations, and create exceptional customer experiences.
Perfecting Leadership Strategies
Great leadership is a skill that can be developed by anyone, from entry-level employees to CEOs. Strong leadership enhances both professional success and personal fulfillment. This workshop is designed to accelerate leadership effectiveness by providing practical, immediately applicable tools to help you lead with confidence and clarity.
In this immersive session, you will learn how to:
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Navigate leadership challenges with confidence and adaptability
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Develop a compelling vision that inspires and motivates
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Lead with clarity, purpose, and authenticity
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Discover opportunities for professional and personal growth
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Build resilience to overcome obstacles and setbacks
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Create a concrete action plan for implementing leadership strategies
A key aspect of great leadership is self-awareness. In this workshop, you’ll utilize a powerful assessment tool to uncover your strengths, identify limitations, and gain deeper insight into your leadership patterns. Understanding how your behaviors impact others will empower you to lead more effectively.
This results-driven workshop will stimulate leadership growth, deepen self-awareness, and enhance your ability to manage teams with confidence.
Utilizing Successful Negotiating Tactics
Strong negotiation skills are essential for driving success in any organization. Whether closing a multimillion-dollar deal, securing a favorable lease, or finalizing key business agreements, effective negotiation directly impacts profitability, efficiency, and long-term growth. The ability to negotiate strategically gives companies a competitive edge and fosters stronger professional relationships.
In this workshop, Annabel guides participants through a step-by-step process to enhance their negotiation skills. Through proven techniques and real-world strategies, attendees will learn how to negotiate with confidence, maximize value, and achieve better outcomes for their organization.
Key Takeaways:
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Understand the fundamentals of negotiation and how to apply them in various business scenarios.
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Develop strategies to create win-win solutions that benefit all parties involved.
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Improve persuasion and influence skills to strengthen your position.
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Learn how to handle objections and difficult negotiations with confidence and professionalism.
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Enhance communication techniques to build trust and credibility.
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Master the art of preparation and planning to ensure successful outcomes.
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Recognize common negotiation pitfalls and learn how to avoid them.
By refining negotiation skills, organizations can improve efficiency, strengthen partnerships, and achieve greater financial and operational success.
Effective Coaching for Peak Employee Performance
As a manager, one of your key responsibilities is to inspire and develop employees who are dedicated, effective, and passionate about their work. Great leaders know how to bring out the best in their teams, fostering a culture of enthusiasm and loyalty that resonates with customers and drives business success.
In this session, Annabel will guide you through the essential principles of coaching that empower you to elevate employee performance. You'll learn how to motivate, guide, and develop your team members to reach their full potential, helping your organization thrive.
Key Takeaways:
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Understand the fundamentals of effective coaching and how to apply them in the workplace
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Develop a coaching mindset that focuses on growth, motivation, and empowerment
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Identify the strengths and potential of each employee to tailor coaching strategies
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Learn how to provide constructive feedback that fosters improvement and builds confidence
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Enhance communication skills to create a supportive and motivating work environment
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Support employee development by setting clear goals and providing guidance
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Build stronger employee relationships that improve loyalty, job satisfaction, and performance
By mastering these coaching techniques, you’ll cultivate a high-performing team that is engaged, motivated, and driven to deliver exceptional results for your organization.
Annabel presented great workshops that focused on the specific areas that we can immediately use to improve our business and be more successful.
Douglas Lee, President, American Council of Engineering Companies of Hawaii